Questions
If your question isn't here, call us. We're happy to talk it through.
Do I need to be there during the clearance?
No. Many clients live elsewhere. We can collect keys from you, your solicitor or agent, and send photos as we go.
What happens to family photos, documents and valuables?
We check drawers, cupboards, pockets and books as we go. Anything personal or valuable is set aside, boxed, labelled and returned to you.
What if we're not sure yet what to keep?
We can do the sort first and hold aside anything you're unsure about, so you can decide later.
Do you donate items?
Yes. Usable furniture, clothing and homewares go to local charities.
Can you sell valuable items?
Often, yes. If there are items with resale value, we'll talk through the options with you at the quote visit, and nothing is sold without your agreement.
How quickly can you start?
Usually within 1 to 2 weeks of accepting the quote. Urgent jobs can often be done sooner.
Do you clean the home afterwards?
Yes, a general clean is included so the home is ready for sale or handover.
Is the quote really fixed?
Yes. The written price is what you pay, unless the scope changes (for example, a locked shed we couldn't see at quote time). We'll always agree any change with you first.
Who pays: me or the estate?
Either. We can address the invoice to the estate, the executor or the solicitor.
Which areas do you cover?
All of Greater Sydney. If you're just outside, tell us anyway and we'll let you know.
Ready when you are.
There's no rush and no obligation. Tell us about the home and we'll call you back at a time that suits.